Quotes can be done online 24/7, over the phone, or in-person at our Showroom in Eden Prairie during business hours.
The most common issues we see with the online ordering software is when customers are not logged into an account or try to select days we are not open (like Saturday and Sunday) for the start or end date of the rental. Be sure to create an account before submitting for a quote.
Give us a call during business hours if you are still having trouble.
No, but they are strongly encouraged, especially for larger events. Please call during business hours at 952-944-6916 to schedule an appointment.
Reservations can be placed online, over the phone, or in-person. Reservations are confirmed upon payment of deposit and signed orders. Signature requests are sent via email.
A 50% non-refundable deposit is required to reserve. Please keep in mind changes can be made after the deposit and order are signed. We ask for final changes and final payment 1 week prior to delivery or pickup date during peak season (May – Sep) and 3 days prior for non-peak (Oct-Apr).
Equipment can be picked up the day prior to the event with return the day after the event. Orders for the weekend can be picked up on Friday and returned back on Monday for the 1-day rental rate. The return date will be listed on the quote or reservation. Rental charges are for time out, whether used or not. Equipment checked out beyond the agreed upon return date, can incur additional rental fees.
Yes, we are happy to look up any prior orders.
Please call to see if we service your city. This includes delivery and pickup to the loading dock, garage stalls, or anywhere our delivery trucks can drive up to and unload. To avoid additional labor fees, please make sure to have equipment broken down and ready for pickup in the same spot equipment was delivered to. For example, if 50 chairs were delivered for curbside drop off and upon arrival, all chairs required teardown, labor fees would be incurred. To avoid these surprises, please call our sales staff if any changes in labor are needed so our staff can be prepared upon delivery.
Setup is available for an additional cost based upon items and quantities setup. Please call for pricing.
Yes, for the safety of our staff, please return all plates, flatware, glassware cleaned. All dishware has been sanitized and packaged for table ready usage. Any dishware, flatware, and glasses returned uncleaned will incur additional cleaning fees.
Damage waiver is not refundable. The damage waiver is part of the rental cost covering any accidental damage while in use. It does not cover theft, loss, vandalism, or abuse of equipment.
Gopher One is a free service that notifies public underground utility companies to locate and mark any buried lines. Contacting Gopher one is a requirement when staking into the grass to prevent hitting any buried lines. Whether it is a customer install or a professional install, Gopher One needs to be notified at least 2 weeks prior to the install date and marking is done a few days prior to tent installation.
Typically, Epic will coordinate with them on your behalf for Professional Installed Tents only. Epic provides complimentary white marking flags which are required for marking the area of tent setup for Gopher One. The marking of the area needs to be done by the homeowner. Customers installing their own tents are responsible for notifying Gopher One.
If you have an emergency with your order while we are not open, please email firstname.lastname@example.org. This does not guarantee a response from Epic, but, it is the best chance to get in touch with someone.
If you have a non-emergency question, please call us during business hours for assistance.