Our online webstore includes all pricing of our products. Quotes can be created online 24/7, over the phone, or in-person at our Showroom in Eden Prairie during business hours. You can also email us to request a quote. The options are endless!
The most common issues we see with the online ordering software is when customers are not logged into an account or try to select days we are not open (like Saturday and Sunday) for the start or end date of the rental. Be sure to create an account before submitting for a quote.
Give us a call during business hours or send us an email if you are still having trouble. We do our best to respond within 24 hours during business days.
Nope! Come on in anytime during our business hours. However, if you've got large event or want to review specific items, give us a call to best accommodate you and your time.
Reservations can be placed online, over the phone, or in-person. A quote becomes a reservation upon payment of the required 50% and signed contract agreements. Signature requests are sent via email with our contract agreement.
A 50% non-refundable payment is required to reserve. Please keep in mind changes can be made after the deposit and order are signed. We ask for final changes and final payment 1 week prior to delivery or pickup date during peak season (May – Sep) and 3 days prior for non-peak (Oct-Apr).
Equipment can be picked up the day prior to the event with return the day after the event. Orders for the weekend can be picked up on Friday and returned back on Monday for the 1-3 day rental rate. The return date will be listed on the quote or reservation. Rental charges are for time out, whether used or not. Equipment checked out beyond the agreed upon return date, can incur additional rental fees.
Yes, we are happy to look up any prior orders.
Please call to see if we service your city. This includes delivery and pickup to the loading dock, garage stalls, or anywhere our delivery trucks can drive up to and unload. To avoid additional labor fees, please make sure to have equipment broken down and ready for pickup in the same spot equipment was delivered to. For example, if 50 chairs were delivered for curbside drop off and upon arrival, all chairs required teardown, labor fees would be incurred. To avoid these surprises, please call our sales staff if any changes in labor are needed so our staff can be prepared upon delivery.
Setup is available for an additional cost based upon items and quantities setup. Please call for pricing.
Yes, for the safety of our staff, please return all plates, flatware, glassware clear of food. All dishware has been sanitized and packaged for table ready usage. Any dishware, flatware, and glasses returned uncleaned will incur additional cleaning fees.
Once the rental exchange has occurred, Damage Waiver is not refundable. A customer may refuse damage waiver, but per our terms, it must be done before their rental is executed. The damage waiver covers wear and tear and any accidental damage while in use. It does not cover theft, loss, vandalism, or abuse of equipment. If you do refuse it and your items are damaged, you are responsible for full replacement cost of items.
Gopher One is a free service that notifies public underground utility companies to locate and mark any buried lines. Contacting Gopher one is a requirement when staking into the grass to prevent hitting any buried lines. Whether it is a customer install or a professional install, Gopher One needs to be notified at least 2 weeks prior to the install date and marking is done a few days prior to tent installation.
Epic will contact Gopher One for any of our tents that we will be setting up. These are labeled "Professional Installed Tents". Epic provides complimentary white marking flags which are required for marking the area of tent setup for Gopher One. The marking of the area needs to be done by the homeowner. Customers installing their own tents are responsible for notifying Gopher One.
We have an emergency after hours line that will direct you to a staff member. Call our store number at 952-944-6916 and follow the prompts. You may also email us at: sales@epicrentalmn.com. We do our best to monitor situations.
If something is wrong with your rental item, per our agreement terms, you have 24 hours to inform us, via email or phone, if you would like us to fix or refund the problem. Waiting till you return on Monday, will not guarantee any adjustments.
If you have a non-emergency question, please call us during business hours or send us an email for assistance.
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