Policies

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The initial 50% deposit is non-refundable. 

During peak season (May - Sept) if the customer cancels within 7 days of delivery or send out date, the customer is responsible for 100% of the rental charges.

During non-peak season (Oct - Apr) if the customer cancels within 72 hours of delivery or send out date, the customer is responsible for 100% of the rental charges.

Rental charges are for time out, whether used or not. Please make sure to review your rental reservation and to check pickup and return dates. Equipment checked out beyond the agreed upon rental date, can incur additional rental/late fees. Any unused linens, napkins, or skirting are charged rental fees whether used or not.

Besides it being gross to receive dishes with food and leftover liquids, to avoid cleaning fees, please return all food pans, plates, flatware, glassware, and serving pieces rinsed and free of all food particles. Cleaning fees are automatically charged to the card on file. The cleaning fee is a minimum of $25 or .50 per item, whichever is greater.

Glassware returned with leftover liquids and garnishments inside the glasses will be charged a cleaning fee.

Food pans used with chafing dishes should be returned free of all food particles to avoid cleaning fees.

Customers can pick up items at our Eden Prairie location. These are hours normally between 9 – 4pm Monday-Friday with limited Saturday hours during the summer. Customers can either choose to arrange for self-service or have our staff help load.  

Please make sure to bring the appropriate items needed such as ropes or bungee ties to secure equipment.  We also suggest having blankets or coverings available to help protect the interior of vehicles. Epic is happy to help load, however we are not responsible for any damages to the vehicle during loading and unloading.  

The delivery fee includes delivery and pickup to the curbside, a loading dock, garage stall, or anywhere our delivery trucks can safely drive up and unload. For safety and liability reasons, drivers do not deliver equipment inside private residences.
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To avoid additional labor fees, please make sure to have equipment broken down and ready for pickup in the same spot the equipment was delivered to. For example, if 50 chairs were delivered for curbside drop off and upon arrival, all chairs required teardown, labor fees would be incurred for the additional time and automatically charged to the credit card on file. To avoid these surprises, please call our sales staff if any changes in services are needed so crews can be prepared upon delivery or pickup.

Delivery areas are limited based upon service area.

If delivery is needed outside of normal operating hours, please call for rates. Rates quoted will be based upon time needed for pickup or delivery, quantity of equipment needed, and if takedown or setup is required. Please have that information available when asking for an after-hours delivery quote.

Prior to arrival, equipment needs to be, broken down and stacked ready for pickup at the same location it was delivered to. Any dishware and serving pieces needs to be cleaned and packaged prior to arrival.

Time is valuable which is why Epic Event Rental offers setup and takedown services for an additional charge and limited based upon delivery area.

A tent permit is issued by each city. Fees and requirements will vary per city. Please contact your local Fire Department or Building Department to inquire about tent permits. Epic can handle filing tent permits for additional admin fees.

When digging or staking into the ground, Gopher State One Call needs to be notified. Gopher One is a free notification system that notifies the public about underground utilities that may exist at the job site. Epic or the customer will contact Gopher One at least ten days prior to day of setup to schedule utility markings. Schedule the event date 2 days prior to actual setup date. Sometimes there can be delays of markings or rescheduling of setup dates based upon weather. 

Stakes used for securing a tent may accidentally hit a utility line such as gas, water or electric. It is the customer’s responsibility to make sure that it does not happen. Call 651-454-0002 or 800-252-1166 or go on line to gopherstateonecall.org to have your area surveyed. Epic does provide complementary white marking flags to mark where the tent will be setup. We suggest marking the 4 corners of the tent. Customers can stop in Epic’s showroom and pickup flags during business hours.

If there is a sprinkler system, it is the customer’s responsibility to have the sprinkler LINES marked. Epic cannot be responsible for any puncture lines that were unmarked.

This covers the renter for accidental damage to the rental equipment. The damage waiver is not refunded back. This damage waiver fee can be waived if the customer provides to Epic Event Rental a Certificate of Insurance from their insurer that shows Epic Event Rental named as an additional insured as well as showing coverage for Epic Event Rental up to the value of the unit being rented prior to possession of equipment.

Even with the Damage Waiver, damage or loss caused by burglary, theft, conversion, misuse, abuse, intentional or negligent damage or destruction, or similar causes remain the customer’s responsibility.

These items are sent to be professional laundered and pressed. A purple laundry bag is provided for customers to place used linens, napkins, drapes, runners, and skirting, inside the laundry bag. If items get wet, please air dry prior to bagging to prevent mildew damage.  

All skirting clips need to be removed from skirting prior to placing in linen bag. A separate bag has been provided for skirting clips/accessories.

Please discard of any food, hangers, plastic bags, or confetti. Do not place inside the laundry bags for return.  

​Candle wax, markers, crayons, burn holes, and mildew make our linens un-rentable. If linens, napkins, runners, drapes, or skirting is returned damaged, Epic will automatically charge for the replacement cost of each item. Please make sure candle wax is avoided, crayons are left off tables, and ash trays are not tipped over.